Have a Question?2017-04-19T21:16:50+00:00

Everyone has questions. We have made a list of commonly asked questions. If you have any additional questions contact us today!

What options are available for treating water odors and bad taste?2017-04-19T19:47:26+00:00

GE Pro Elite Team: There is no singular treatment for bad taste and odor problems, but you can often find solutions by first targeting the cause of the problem. Bottled water is an option that might be considered, especially when the primary concern is water for food preparation and drinking. The typical recommendation is the installation of a whole-house treatment system.

How can I get rid of this smell?2017-04-19T19:47:15+00:00

GE Pro Elite Team: Disinfecting, cleaning and flushing the drain should eliminate the odor.

From your experience on the GE Pro Elite Team, what is a common cause of a musty, earthy water smell?2017-04-19T19:45:41+00:00

GE Pro Elite Team: The most common type of problem is the decaying organic matter deposited over time in the drain.

Sometimes my water gets rusty brown. Is this harmful?2017-04-19T19:45:27+00:00

GE Pro Elite Team: Rusty brown water is a result of high amounts of iron. Iron will stain and destroy your items; however, it is more of a taste concern than health concern.

Are there invisible water toxins in the water?2017-04-19T19:44:00+00:00

GE Pro Elite Team: Many wells can be contaminated by pesticides, industrial waste and VOCs. These toxins can be inhaled while in the shower or entered through the bloodstream, causing health issues.

Chlorine tastes and smells bad. Any other reasons why I don’t want it in my water?2017-04-19T19:42:54+00:00

GE Pro Elite Team: Chlorine dries skin and hair, fades clothes, and can dry out the rubber seals in appliances, shortening their lives.

I smell and taste chlorine in my drinking water. Should I be concerned?2017-04-19T19:42:36+00:00

GE Pro Elite Team: Since the 1800s, chlorine has been used as a disinfectant to kill harmful bacteria in water or in the pipes that transport it. It is essential at the treatment plant, but it is no longer necessary once the water reaches your home.

How do I get rid of the rotten eggs smell?2017-04-19T19:42:24+00:00

GE Pro Elite Team: Hydrogen sulfide can be treated with oxidation and filtration.

Is sulfur harmful to my family?2017-04-19T19:42:11+00:00

GE Pro Elite Team: Sulfur is not considered harmful, per se – but let’s face it, who wants to have guests over when the water smells like rotten eggs?

What if the water smells like rotten eggs?2017-04-19T19:41:59+00:00

GE Pro Elite Team: You probably have sulfur in your water. Water absorbs hydrogen sulfide as it passes through the ground. When you turn on your faucet, you actually vent the gas from your tap water, emitting the rotten egg smell.

What causes my water to smell or taste bad?2017-04-19T19:41:45+00:00

GE Pro Elite Team: Some of the main reasons our water smells or tastes bad are hydrogen sulfide, dissolved solids, and chlorine.

Will Pro Elite improve the safety of my water?2017-04-19T19:41:30+00:00

GE Pro Elite Team: While Pro Elite can remove chlorine and taste/odor constituents, it cannot improve the safety of the water to any significant degree.

I’ve noticed that hard water can make my skin dry and itchy. Can Pro Elite help with these issues as well?2017-04-19T19:41:13+00:00

GE Pro Elite Team: Yes. Conditioned water helps a person’s hair and skin feel softer, fresher and cleaner after showering or bathing.

Will Pro Elite make my dishes and silverware sparkle again?2017-04-19T19:40:58+00:00

GE Pro Elite Team: Absolutely. In the days after water has been conditioned, the difference is evident right away – spots on silverware and dishes disappear.

In addition to energy usage reduction, how else can customers save with Pro Elite?2017-04-19T19:40:07+00:00

GE Pro Elite Team: Because Pro Elite improves the quality of water, you will spend less on soap, shampoo and other household products.

What happens if there is a power outage?2017-04-19T19:39:52+00:00

GE Pro Elite Team: Memory backup programming is designed to maintain optimal settings even in the event of a power outage.

Does the Pro Elite system use a lot of energy?2017-04-19T19:39:39+00:00

GE Pro Elite Team: The GE Pro Elite system is energy star certified and utilizes digital technology to monitor water conditions around the clock. Because water is regenerated only as it is needed, the system saves money for households, cutting down on water and energy usage. The Pro Elite digital controller monitors the system throughout its use, adjusting the system capacity to match a family’s daily usage.

Will Pro Elite make my water taste better?2017-04-19T19:35:34+00:00

GE Pro Elite Team: Yes. The Pro Elite uses resin beads, which attract undesirable minerals, foul odors and tastes, some chemicals such as chlorine and remove them from the water as it passes through the tank.

How is the GE Pro Elite water treatment system different from a classic system?2017-04-19T19:35:12+00:00

GE Pro Elite Team: Unlike classic water purification systems, Pro Elite has a pretty neat design. With a unique triangular shape and an attractive metallic finish, the system fits right in with other kitchen appliances.

When is water considered “hard?”2017-04-19T19:34:55+00:00

GE Pro Elite Team: Water with more than seven grains per gallon of calcium or magnesium is considered hard.

How can I tell if I need a water softener?2017-04-19T19:34:17+00:00

GE Pro Elite Team: First, check to see if the hardness of your water warrants the expense. The best way to do this is by asking to see a copy of your water company’s water quality report.

Is hard water a health risk?2017-04-19T19:32:02+00:00

GE Pro Elite Team: While hard water is not a health risk, it’s a nuisance because of the build up on fixtures and the lack of soap lather.

How much water in the United States is considered hard?2017-04-19T19:31:46+00:00

GE Pro Elite Team: About 80 percent of the water in the United States is considered hard.

How can I know if I have hard water?2017-04-19T19:31:11+00:00

GE Pro Elite Team: That’s a great question. Any municipal supplier of water will be able to give you a copy of your water test to let you know what’s in the water.

Why are water heaters the most at risk for damage?2017-04-19T19:30:57+00:00

GE Pro Elite Team: Hot water heaters use more water than any other appliance in the average home. A hot water heater may suffer irreparable damages from hard water, including scale buildup and decreased efficiency.

What does hard water do to my appliances?2017-04-19T19:30:42+00:00

GE Pro Elite Team: Hard water clogs pipes and reduces flow rates. As a result, appliances and fixtures don’t last as long. Especially in water heaters, hard water mineral buildup reduces the efficiency and life of the water heater.

That’s a large deduction which not only saves money but also helps the environment…2017-04-19T19:26:32+00:00

GE Pro Elite Team: Absolutely. Soft water has many benefits.

So I can use less energy…?2017-04-19T19:26:18+00:00

GE Pro Elite Team: Exactly. The same study also found the energy consumption is about 30% higher on a hard water supply than it is with soft water.

How does soft water reduce detergent cost?2017-04-19T19:25:50+00:00

GE Pro Elite Team: Water Quality Association (WQA) did a study on softened water which revealed there is a significant reduction in detergent dose and temperature when you reduce the hardness. In fact, the study also found detergent usage can be reduced by 50% for laundry and up to 75% for dishwashers across any brand that’s on the market right now. With soft water you can bring your temperature from hot down to cold and still get clean clothes.

In addition to cleaner water, what other advantages of soft water are there?2017-04-19T19:22:36+00:00

GE Pro Elite Team: Soft water is virtually a spot free system that doesn’t leave spots on glass, silverware and dishes. Soaps and shampoos lather better. Clothes tend to last longer due to hard minerals not getting trapped in them. You’ll also save money on detergent and soap.

How does a water softener get rid of these minerals?2017-04-19T19:22:23+00:00

GE Pro Elite Team: A water softener takes these minerals out of the water and replace them with sodium or potassium ions, providing cleaner water for use throughout the home.

Hard water… What is it?2017-04-19T19:22:09+00:00

GE Pro Elite Team: Hard water is any water that has an elevated level of hard minerals, primarily calcium and magnesium.